Questions/Answers
Here you will find answers to the most frequently asked questions about our dresses, pre-orders, delivery, and returns.
FAQ
PRODUCT & MODULARITY
How does the Infinity Dress work?
The Infinity Dress is designed with long, modulable straps that allow the dress to be tied and transformed in multiple ways.
With a few simple gestures, you can change the neckline, the back, or the structure of the silhouette.
Is it really modulable?
Yes.
The dress was designed to offer total freedom of configuration: backless, halter, criss-cross, asymmetrical, off-the-shoulder… and many other variations.
Every woman can create her own style according to the occasion and her mood.
How many ways can it be worn?
We have developed over 99 possible configurations.
Some are minimalist and sleek, others more structured or glamorous.
And new ideas are constantly emerging; creativity has no limits.
Is it suitable for all body types?
Yes.
The fabric is stretchy, and the modulable structure allows the dress to adjust to your silhouette.
The cut was designed to flatter different shapes and sizes, without rigidity.
Is the fabric stretchy?
Yes.
We use a fluid and stretchy fabric that adapts to body movements while maintaining a beautiful drape.
Is it transparent?
No.
The fabric was selected to offer sufficient opacity while remaining light and elegant.
For very light shades, we simply recommend suitable underwear.
Does it wrinkle easily?
No.
The fabric is wrinkle-resistant, making it ideal for travel and events.
Can it be worn with a bra?
Yes, depending on the chosen configuration.
Some versions allow for a classic bra, while others are more suited to an invisible or adhesive model.
The modularity allows the dress to adapt to your comfort level.
SIZES & LENGTHS
How do I choose my size?
Choose your size as you would for a top in a store.
The Infinity Dress primarily adapts to the bust and waist thanks to its modular system.
If you know your usual size (XS, S, M, L, XL), confidently choose that one ✨
What if I'm between two sizes?
If you are between two sizes, we recommend choosing the larger size.
The dress is fully adjustable thanks to its long modular straps: you can tighten the waist, structure the bust, and create a belt effect for a perfect fit 💫
It is designed to adapt to you, not the other way around.
What is the difference between Mini, Midi, and Maxi?
• Mini: above the knee
• Midi: at the knee
• Maxi: floor-length
Each length creates a different energy: minimalist, elegant, or spectacular ✨
Can the length be adjusted?
Yes. You choose the length when you place your order.
Smart tip 💡
If you choose the Maxi version, you can easily shorten it yourself.
The fabric does not fray and can be cut cleanly, without hemming.
This allows you to transform your long dress into a short version at any time.
One dress. Multiple lives. ✨
PRE-ORDER – FIRST EDITION
What is a pre-order?
A pre-order allows you to reserve your dress before it's manufactured.
Your item is produced specifically after your order, as part of our First Edition, to avoid overproduction and ensure more controlled manufacturing.
This approach allows us to offer more thoughtful fashion, produced solely according to demand.
When will I receive my dress?
For pre-order items, the estimated shipping time is approximately 14 days.
This timeframe corresponds to the time needed to prepare and manufacture the pieces for the First Edition.
Once your order has shipped, you will receive an email with tracking information.
Delivery times may vary slightly depending on production, but we always do our best to meet the announced deadlines.
Why do we operate on a pre-order basis?
We chose the pre-order system to produce only items that are actually in demand.
This allows us to:
• avoid overproduction
• limit waste
• better control quality
• offer a more exclusive first edition
Each dress is carefully manufactured after your order is confirmed.
Is payment debited immediately?
Yes.
Payment is made at the time of order to reserve your item in this First Edition.
Depending on your country, installment payment solutions may be offered at checkout.
Can I cancel or return a pre-order?
Yes.
In accordance with regulations, you have 14 days after receipt to request a return, provided that the dress is:
• unworn
• unwashed
• undamaged
• in its original condition
Return shipping costs are the responsibility of the customer, except in the case of a defect or error on our part.
We recommend that you carefully consult the size guide before confirming your order.
Is this edition limited?
Yes.
The current collection corresponds to the First Edition.
The quantities available for pre-order are limited, and production may be closed once volumes are reached.
This approach ensures more responsible and better controlled production.
ORDER & PAYMENT
Is my order secure?
Yes.
All transactions are secure and protected.
We use recognized payment solutions to guarantee the confidentiality of your information.
What payment methods do you accept?
We accept the payment methods offered at checkout, such as credit card, Apple Pay, PayPal, AMERICAN Express, or payment in installments depending on your country.
When am I debited?
Payment is made at the time of order confirmation.
This allows us to reserve your item, especially for pre-order items.
Can I modify my order?
If your order has just been placed, you can contact us quickly.
We will do our best to help you before shipping.
DELIVERY
Do you ship internationally?
Yes.
We ship worldwide.
Our ambition is international, and so are our customers.
Where do orders ship from?
All orders are shipped from Paris, France.
Each item is carefully prepared before shipping.
What is the shipping time?
For in-stock items, shipping is done quickly.
For pre-order items, a delay of approximately 14 days is needed before shipping, for manufacturing and order preparation time.
Once the order is ready, it is shipped within a few business days.
You will receive an email with a tracking number upon shipment.
What are the delivery times?
Delivery times vary depending on your destination country.
They are generally between 3 and 10 business days after shipping.
On average:
• France: a few days after shipping
• Europe: a few days to one week
• International: several days depending on the carrier
These times are indicative.
Will I receive a tracking number?
Yes.
As soon as your order is shipped, you will receive an email with a tracking link to follow the delivery.
Are customs fees included?
Depending on the destination country (excluding France), customs fees or import taxes may apply.
These fees remain the responsibility of the customer when requested by the authorities of the delivery country.
We have no control over these fees.
RETURNS & EXCHANGES
Can I return my dress?
Yes.
In accordance with regulations, you have 14 days after receipt to request a return.
The product must be returned:
• unworn
• unwashed
• undamaged
• in its original condition
• with any accessories and packaging
Return shipping costs are the responsibility of the customer, except in case of defect or error on our part.
Can I exchange my dress?
Yes, provided the dress is returned in its original condition.
After receiving and checking the product, an exchange or refund may be offered depending on the situation.
What if my dress has a defect?
If your item has a manufacturing defect or a packing error, please contact us promptly with photos.
After verification, we will arrange an exchange or a refund.
What if I ordered the wrong size?
We recommend carefully checking the size guide before confirming your order.
As the dress is modular and adjustable, most customers can adapt the fit to their body shape.
In case of a size error, a return is still possible within the legal period, provided the product is unworn and in its original condition.
Return shipping costs remain the responsibility of the customer.
MAINTENANCE & DURABILITY
How to wash the Infinity Dress?
The dress can be machine washed at a low temperature (30°C).
We recommend air drying to preserve the quality and fluidity of the fabric.
Can it be tumble dried?
We do not recommend tumble drying to maintain the fabric's shape and elasticity in the long term.
Does it need ironing?
The fabric is naturally wrinkle-resistant.
If necessary, light steaming at a low temperature is sufficient.
Does the fabric stretch out over time?
No.
The material was selected to retain its shape and elasticity, even after multiple uses.
Is it suitable for formal events?
Yes.
Thanks to its modularity and the quality of its fabric, the Infinity Dress is suitable for weddings, ceremonies, and formal evenings, as well as more casual events.
Is it durable over time?
Yes.
Its modular design allows it to be worn in many ways, over several years, without feeling repetitive.
Fewer purchases.
More longevity.
Should you require assistance, our team is available to advise you before you place your order.